Polls, Publishing and Plans for Next Year


What was it Jane Austen said? “It is a truth universally acknowledged that a man who has to publish a blog on Friday 13th does not want a General Election on Thursday 12th…” 

Something like that – but you have to press publish at a certain time. And, very clearly, you can’t press publish without commenting on the result of the Election. But when do you start writing? When you see the BBC exit poll? When the first result comes in from Newcastle? 

Or do you decide that the polls are going to be right for once, and get your introduction written on Tuesday afternoon? 

In the event, I did a bit of all three – and then hastily revised my estimate of the Conservative majority as the BBC exit poll and the early results confirmed a very clear win for Boris Johnson. While the final numbers are not yet in, it looks as though we are on course for a Conservative majority of 70-80 seats. 

Dodging the scrutiny  of Andrew Neil appears to have done Boris no harm at all. Not having a policy on the most important issue to face the country in the last 70 years unquestionably did Jeremy Corbyn a great deal of harm – as anyone who runs a business could have told him. You are the leader. Your job is to lead, not sit on the fence. 

Labour recorded its lowest number of seats since 1935, as large sections of the ‘red wall’ turned blue. ‘Workington Man’ – this election’s version of the mythical ‘Worcester woman’ – has swung decisively behind Boris Johnson and his simple, endlessly-repeated mantra: ‘Get Brexit Done.’ 

So, sometime around mid-afternoon today, Boris Johnson will emerge from 10 Downing Street and tell us his plans. With all 635 Conservative candidates having pledged to back his deal with the EU, we’ll be leaving the European Union on or before January 31st. Negotiations on a future trade deal will follow, and Sajid Javid will present a Budget some time in February. 

Well, I didn’t want to leave the EU, but neither did I – or any business owner I know – want to be locked in a spiral of never-ending uncertainty. We may not have the certainty I wanted, but at least we have somecertainty. There will not be another referendum this year: neither will there be another referendum on Scottish independence. 

And the next General Election won’t be until 2024 – and even then, there’s only a 50% chance of it coinciding with ‘blog Friday.’ You can relax, Ed…

…And look back on what has been a great year for TAB UK. There are now more than 50 people working with and for TAB UK. That was a significant milestone to reach and – as I have said many times – it’s a privilege to work with every single one of them. 

Our franchisees cover the UK from Rick in the South West to Helen, Chris and Jonathan in Aberdeen. Yes, there are still some gaps on the map – but we’ll fill them. 

The head office team has also grown this year – and let me use this last blog of the year to thank them all for everything they’ve done in the last 12 months. A special word, though, to Lydia and Tracey who joined this year. They’ve fitted in seamlessly and are already making a great contribution to TAB. 

There was also a personal highlight for me this year. I still run one TAB board, and this month it turns seven years old. That’s more than 80 meetings with the same small group of people. Over the seven years their businesses have grown (so have one or two waistlines…) and I hope TAB has played its part in helping to preserve the sanity of the relevant MDs. Last time I checked none of them was an alcoholic. Well, not confirmed…

Looking ahead to 2020 

So what of the coming year? 2020 sounds like an auspicious year, and there are two TAB developments I’m particularly excited about. 

First of all there’s TAB Connect, a global platform connecting all our 4,000 members worldwide. It’s live now, and 2020 is the year when it will really come to life, allowing a TAB member in North Yorkshire to connect with a TAB member in North Carolina. If you want to use a shorthand term, it’s LinkedIn just for TAB members – but it’s a lot more than that and I’m certain that it will lead not just to sharing ideas and expertise, but to business partnerships that wouldn’t otherwise have been possible. 

Closer to home, 2020 will see TAB UK roll out StratPro. This will allow us to work with the owners of bigger companies and those companies’ directors and senior managers, to ensure decisions made at the top flow down through the company as efficiently and as effectively as possible. It’s a really exciting initiative, and I’ll write a specific blog post on it early in the New Year. 

2020 will be an interesting year on a personal level as well. Around this time next year Dan, my eldest son, will be home from his first term at university. How did that happen? It’s only two months since I held his hand and took him into the reception class…

But it has happened, the time has passed and – hopefully – I’ve put it to good use. I couldn’t, though, have done it without a lot of help. To everyone who has been part of my journey this year – thank you. Have a wonderful Christmas, may 2020 bring everything you would wish for and the blog will be back – no doubt vowing to do more exercise – on Friday 10th January. 

John McDonnell and the Billionaires


It sounds like a band that plays at weddings doesn’t it? Five middle-aged guys, hair receding, waistbands straining, but still convincing themselves they’re young so long as they can rock out Layla at the new hotel just off the motorway…

Sadly not. As all of you know, John McDonnell wants to be our next Chancellor of the Exchequer, and last week he made a speech. He promised to “re-write the rules of our economy” and singled out the UK’s 151 billionaires for special treatment. “No-one,” he said, “Needs or deserves to be a billionaire.” 

Well, I don’t know any of the UK’s 151 billionaires. I do know plenty of millionaires: I also know plenty of bosses: or – as they appear to be increasingly demonised in this election campaign – ‘exploitative bosses.’ 

This particular exploitative boss is starting the notes for his blog in Exeter Airport. I’ve been down to the South West to see Rick, TAB UK’s most southerly and westerly franchisee. I’ve had a brilliant time, and met a lot of business people from the South West, many of whom were hearing about TAB for the first time – and who liked what they heard. 

Oddly, I didn’t meet any exploitative bosses. Come to think of it, I know as many ‘exploitative bosses’ as I know billionaires. 

We’re now just under two weeks away from the election. December 12th will no doubt be cold wet and dark: the polls will be open long after the sun has set. But by the time the sun rises on Friday 13th, we’ll know the outcome. At the moment it looks as though Boris Johnson will win with a working majority, which will mean we leave the European Union on or before January 31st

There are many, many points on which I disagree with Boris Johnson, not least the decision to leave the EU. 

But there are two where I do agree. Firstly he’s quite right: the only way we can have world class public services is to pay for them with a vibrant, expanding, highly-skilled economy. Secondly – and even more importantly – talent, enterprise, initiative and ambition is absolutely distributed around every region of the UK. 

That’s what I saw when I went down to the South West to meet Rick and his fellow business owners. Every single one of them wanted to build their business and contribute to their local economy. Exploitative bosses? Not a bit of it. 

They weren’t lying awake at night working out how to cheat the taxman and drive down the pay and conditions of the people who worked for them. No: they were worrying about cash flow, about being responsible for 25 mortgages, about how to tell Bill that the company has moved on and he hasn’t, about which local charity their company will support next year, about…

You get my drift. The list is endless. 

That is why I am so passionate about building TAB UK – not just because of what it can do for our members, but because of what those members of TAB can do for their local economies and communities. 

And it is why I am equally passionate about business making its voice heard in this election campaign. It is not so long ago that Liam Fox – then International Trade Secretary – made his crass comments about business owners being ‘fat, lazy and off to play golf.’ 

Could anything be further from the truth than that piece of idiocy and the idea of ‘exploitative bosses’ doing everything they can to rip off their workers? 

The problem is that Mike Ashley and Philip Green – the pantomime villains if you like – get all the headlines. And yet they are as far away from a typical TAB UK member as I am from Justin Rose or Rory McIlroy – no matter how much time I spend on the golf course, Mr Fox…

Let me end by returning to billionaires. Britain’s richest man is commonly held to be Jim Ratcliffe who – according to his Wiki entry – has a net worth of £21bn. 

Jim Ratcliffe lived in a council house up to the age of 10. He moved with his family to East Yorkshire, went to Beverley Grammar School and subsequently Birmingham University, graduating with a degree in Chemical Engineering. He added an MSc in finance before joining a US private equity group and then founding Ineos, a company that now employs 22,000 people around the world. 

I have absolutely no doubt that on the way to being worth £21bn Jim Ratcliffe had plenty of sleepless nights. There will have been a day when his business was perilously close to going under. Another day when he wondered how the hell he was going to pay the wages. He will have had to part company with ‘Bill.’ And he will have worked tirelessly at building his business – and found that, almost by accident, he has become very wealthy. 

So as the politicians continue to squabble, ordinary business owners need to tell their story. Yes, business owners want to make a success of their company. Yes, they want to provide for their families. And along the way they may well become wealthy. But that is never the prime motivator. 

Every member of TAB UK I know – from those working with Rick in Exeter to our members in Aberdeen – cares passionately about his employees and his local community. They care about paying mortgages, providing the best working conditions they can and helping every member of their team to grow. And I am proud to be associated with every single one of them. 

The Murky World of the Dark Web


I’m starting this post on Tuesday 12th November. A month today, the UK will go to the polls in the first December General Election since 1923 – and the battle lines are being very firmly drawn. 

Depending on your point of view there is now a hard right axis of Trump/Johnson/Farage that – bolstered with a clear majority in the new parliament – will deliver the hardest of hard Brexits and sell the NHS to the American drug companies by Easter. 

Or you read John McDonnell’s plans for the economy in general and your business in particular and think that nothing is too high a price to pay to avoid Jeremy Corbyn walking through the door of 10 Downing Street. 

And this morning former First Lady and Democratic candidate Hillary Clinton has waded into the debate. She is demanding that the UK government immediately publish the report into alleged Russian involvement in British politics. 

I’ll leave you to argue the rights and wrongs of that – just as I’m sure you have your own opinions on alleged Russian involvement in the 2016 Presidential race. Conspiracy theories – tales of mysterious hackers, the folly of allowing Huawei to build your 5G network – are everywhere. 

Central to many of these conspiracy theories is the so called ‘Dark Web:’ the place you go to satisfy the demands that cannot be met on the normal web. Where you search for the services that are not covered by Amazon Prime…

The Dark Web is, of course, the preserve of criminals, their customers and the law enforcement agencies that chase them. Law abiding people like you and me have nothing to fear from it – and need never go near it. 

Sadly, that’s no longer the case. We may all need to add, ‘Learn more about the Dark Web and the threat it poses to my business’ to our to-do lists. So we’d better make a start…

What exactly is the Dark Web? 

Simply put, it’s an area of the internet only accessible with specific software, such as Tor and I2P, which are designed to conceal your identity. Tor was originally set up by the US Navy to protect military intelligence: now it is widely used to protect the identity and location of millions of users.  

So is the Dark Web just for criminals? 

Well if you’re a fan of the Trump/Johnson/Farage conspiracy theory you’ll certainly view the BBC as a criminal organisation… They recently launched on the Dark Web, in a bid to beat censorship in countries like China. Facebook – another company looking to expand its reach in countries where freedom of speech is restricted – is already there. 

Neither is it true that criminals only use the Dark Web. There is plenty of criminal activity on the normal web, especially in countries where law enforcement is lax. There are also – apparently – multiple criminal forums that exist on the everyday web, but which are heavily encrypted and password protected. 

This is known as the ‘deep web’ and it’s commonly suggested that the Dark Web and the deep web account for perhaps 95% of total online content. The internet is effectively like an iceberg: the bulk of it is hidden from normal users. 

I thought they were trying to take down the Dark Web? 

Yes: the most famous – or notorious – marketplace was Silk Road, and that was closed down by the FBI and Europol in 2014, with its founder sentenced to life imprisonment without the possibility of parole. There have been other successful ‘take down’ operations since then and, on the face of it, the good guys are making progress. 

To be successful criminal marketplaces need the same as any other business: they need to gain trust, they need to build a reputation and they need to deliver what they promise to deliver. Very clearly, the more their activities are disrupted the more they will struggle to do this. 

So should we still worry? 

Sadly, the answer is ‘yes.’ Criminal activity is constantly evolving and anything that can be traded for profit is a target. That includes usernames, passwords, bank account and credit card details, intellectual property and employee information. And once data like intellectual property is gone it is gone for good. You find out someone in say, China, has stolen your intellectual property: let’s be blunt, there is virtually nothing you can do about it. 

Worryingly, it takes a business an average nine months to discover that a data breach has occurred. During that time everyone is at risk: the employer, the staff and the customers. And, of course, the cash. 

That’s why 2020 is going to be a year when taking your security seriously – checking your security as frequently as you check your KPIs – is going to be crucial. The name of your dog will no longer do as your password. And let’s stop something that is all too common in business: having company information sent to personal e-mail addresses ‘just because it’s a lot easier.’ 

If 95% of the internet is hidden from normal users, it is logical to assume that somewhere within that 95% are threats to your business. 

So you have not won the lottery you didn’t enter: there is not a parcel you didn’t order waiting for you at the airport and – hopefully – your business did not have an entry in that international trade directory you’ve never heard of. 

Meanwhile, the Labour Party is claiming it is the victim of a cyber attack from Russia and Brazil. Not so, replies the National Cyber Security Centre. As I said, mysterious hackers everywhere. Just do everything you can to make sure they don’t knock on your door…

“You Can’t Pay too Much for Great People…”


Good morning – and do you by any chance have a spare £145,000 lying around? 

Why? Because – according to a recent article in City AM – that’s how much a shortage of skilled employees will cost each UK SME next year. 

It is a frightening figure. But, say the recruitment firm who carried out the relevant research, it is an inevitable consequence of a shrinking talent pool and ‘increased digitalisation’ of the workforce. 

This ‘skills gap’ is manifesting itself in the UK’s productivity crisis – still well below the level of its major competitors – and all of us running businesses are going to pay the price. 

As most of you know, I still run a TAB board. We had our regular monthly meeting last week and the ‘battle for talent’ was a phrase on everyone’s lips. 

“You can’t pay too much for great people,” one of the board members said – as you’ll see from the title, I immediately stole it – and six sage heads nodded their approval. 

I was thinking about the phrase as I headed home. There’s always been a battle for talent, especially for senior people who help to steer the business – but right now that ‘battle’ feels like it is being fought more keenly then ever. 

You won’t be surprised to hear that one of the reasons cited for the shrinking talent pool was Brexit – and here a note on timings might be appropriate. Commitments dictate that most of this post was written early in the week commencing October 14th. In between writing and publication there will be the EU summit and – I suspect – plenty of late-night negotiation. My apologies in advance if the post has been overtaken by events come publication day. 

But whatever happens in Brussels, Dublin and London the fundamental point remains the same. There is a shrinking pool of talent, and if your business is going to prosper in the medium to long term you need to get your hands on some of that talent. 

So what are the key skills and characteristics we’ll all be looking for as we hire new people?

As it says in the City AM article, “At a time when change is the only constant, adaptability and resilience will be the key soft skills to develop.” 

Resilience was something we discussed at that TAB board meeting. Looking around the table – at people who had been round the block a couple of times – resilience could be taken for granted. But resilience is a going to be a precious commodity in the next few months especially if – as seems entirely possible – we see a recession. 

What about the new people you’re going to recruit? The chances are that they won’t have been round the block a couple of times. Statistically they’re far more likely to be from the millennial generation. 

It’s too easy to use a pejorative term like ‘snowflake.’ But there’s no doubt that there is a generational difference. Millennial employees want to feel that they belong, that they’re making a difference and that the company they work for shares their values. And as I intimated in the last post on climate change, that feeling is only going to increase. 

Fortunately, the millennial generation does come with one advantage. By and large they have grown up with – and embrace – the idea that they are not going to have a ‘job for life.’ They’re open to different career paths and – if you choose the right person – they like to learn. 

I have no idea how our MPs are going to vote on Saturday morning when they’re faced with what looks like a ‘deal or no deal’ scenario – but whichever way they vote, it will herald a period of significant change. 

That may be in markets, it may be in legislation or in the labour supply – or quite possibly all three. So members of your team who are open-minded, adapt quickly and who very definitely see the glass as half-full are going to be worth their weight in gold. 

One final comment: let me reinforce the point I made a month ago. Going forward it will be absolutely essential that your key people are doing what they are best at – and that everything else is delegated. 

You’re paying a lot for those ‘great people’ – so they need to be working where they’re making the most difference. Which means that everyone’s ‘not to do’ list will be every bit as important as their tried and trusted ‘to do’ list. 

If you haven’t done yours yet you need to make a start…

The Climate is Changing: and We’ll have to Change with it


Last week in City AM there was an article on the big banks. Not on the threats they face from fintech. Not on the gaping holes that will appear in our high streets as the traditional bank branches inevitably close. No, it was an opinion piece: How Banks should be looking at the Climate Change Challenge.

Meanwhile the previous Friday had seen schoolchildren around the world come out on strike to raise awareness of climate change – and call on the older generation to do more about it. 

Climate change is front and centre. Whether it is fires in the Amazon or floods in North Yorkshire it’s on virtually every news bulletin. 

I suspect there will be the full range of opinions among people reading this blog. There’ll be those who believe – as I do – that climate change is entirely man-made. There will be those who believe the Earth simply warms up and cools down and we just happened to start measuring as it was warming up.

There will be people who regard Greta Thunberg as the outstanding young woman of her generation. There’ll be those who see her as the modern equivalent of the medieval priestess, wandering from village to village claiming to have seen a vision from God. 

For the purpose of this blog, what you believe doesn’t matter. Climate change – or, if you like, the perception of climate change – does matter, because we as business owners are going to have to deal with it. 

If you go back 15 months to June 2018 – and what a calm, measured time in British politics June 2018 now appears – the Commons Environmental Audit Committee was recommending that climate risk reporting should be mandatory by 2022. That large companies and ‘asset owners’ (such as pension funds) should be compelled to report on their exposure to climate change risks and opportunities. 

Mary Creagh, the Labour MP for Wakefield who is Chair of the Committee, said, “Long term decision making must be factored into financial decision making.” 

Back in June 2018 I suspect most people reading this blog would have read that report, shrugged and moved on. They didn’t come under the Government’s definition of a large company, they didn’t run a pension fund and while climate change was important, it wasn’t quite as important as meeting the year’s targets. 

But events have moved very quickly. Whoever is Prime Minister this time next year is going to have climate change right at the top of their agenda. And never mind large companies and pension funds – I suspect it’s going to impact all our businesses. 

There will, of course, be people who say, ‘Why bother?’ At first sight the case is tempting. After all, China has produced more steel in the past two years than the UK has ever produced. Clearly producing all that steel must have had some environmental impact. 

Pollution in our oceans? More than 90% of all the rubbish polluting our seas comes from just 10 rivers. The Yangtze alone pours an estimated 1.5 million metric tons of plastic into the Yellow Sea each year.

So as someone recently said to me, “Paying 5p for a plastic bag ain’t going to make a whole lot of difference, Ed.” 

Statistically, it isn’t. But just because pollution is happening on a huge scale in some parts of the world, it doesn’t mean we can ignore smaller scale problems at home. 

What the UK does have is a voice – and the impact that voice can have is huge. But if we are to have any influence, we have to put our money where our mouth is: we have to walk the climate change talk. 

That brings me back to the politicians. I’m writing this on Wednesday afternoon, just after Boris Johnson’s conference speech. He referenced climate change and the UK’s move to being carbon neutral any number of times in the speech. He may or may not be Prime Minister this time next year: but if he’s replaced, it won’t be by someone who puts less emphasis on climate change. 

Exactly the opposite. 

If one-in-three businesses don’t have any plan in place for Brexit, then I suspect that barely one in 300 has given any thought to an annual ‘climate change audit.’ 

But I would wager a Newcastle United season ticket – and there’s a currency that makes Bitcoin look stable and secure – that five years from now we’ll all be submitting a lot more than our accounts to Companies House. I think an annual report on your energy use/commitment to green energy/exposure to climate risk is inevitable. 

…As are more protests. Someone asked me recently if I’d be prepared to let the TAB head office staff have time off work to protest against climate change. Make no mistake, climate change is going to present plenty of issues for business owners to deal with. It would be a good idea to start thinking and planning now. 

Interestingly, my youngest son asked his head teacher the ‘could I have time off’ question. Could he miss a few lessons so he could join in the protests? “Of course, Rory,” the head replied. “You can go at lunchtime when you’d be playing football.” 

He swiftly re-considered…

Your NOT-To-Do List


The children have gone back to school, the nights are drawing in, there’s only a month until the clocks go back. Christmas has appeared on the horizon, you’ve spotted a 2020 diary in the shops…

Which means that for many of us thoughts are already turning towards plans for next year. For what you want to achieve in the year – and, by implication, what you need to do in the first quarter and first month of 2020. 

No question about it, you’ll march confidently into your office on Thursday 2nd January, pull that brand new pad towards you and – knowing exactly what you’re going to achieve – confidently write ‘To Do’ at the top.

But there’s another list you need to write. Not just for 2020, but starting now. And in my view, it’s even more important than your ‘to do’ list. 

Your ‘Not To Do’ list. 

I can still remember the shock I got the first few weeks I used Toggl and realised how much of my time wasn’t being used effectively – and how many things I was doing very definitely belonged on a not to do list. 

Despite the technological advances of modern life virtually all of us are leading busier and busier lives: perhaps because of those advances. How many of us check our e-mails just before we fall asleep? 

Add in family commitments – and for many people reading this blog, taking care of ageing parents is now starting to become a major commitment – and all of us have a seemingly endless to-do list. 

At work you need to delegate: at home you need to decide what’s really important. 

Let’s start in the office. Delegation is one of the hardest skills to learn. It is all too easy to sigh and think, ‘It’s quicker to do it myself.’ But you cannot build a business without delegation. Sometimes ‘done’ is more important than ‘perfect.’ 

And as I have written many times, it is not your job to be the best engineer, coder or salesman. It is your job to lead a team of outstanding engineers, coders and salesmen – and to help them go on improving. 

So as you contemplate your plans and targets for 2020 ask yourself – or get someone else to ask – why should YOU be doing that? And delegate what you can delegate, whether it’s to your own team, or to an outsourced specialist. Even starting a ‘not to do’ list will be a valuable exercise: it will unquestionably challenge some of your long-held assumptions about what your job really is. 

Time to come home – where exactly the same principle applies. Let me give you just one example. One of the best decisions Dav and I ever made was to hire a gardener. Andy comes for three hours a week, he cuts the grass and generally keeps the garden under control. We pay him £60 and it is a superb investment. It gives me three hours – longer, really, as I’m not as good a gardener as Andy – which I can spend with my family or simply de-stressing myself. Or yes, as has recently been pointed out to me, hacking out of the rough…

There is one final, and very important, point about your ‘not to do’ list. It doesn’t just apply to you. 

Take a look around you. Is everyone in your team seriously making the very best use of their time? Or are they doing jobs that really could be delegated, allowing them to do much more important work? 

We were guilty of this at TAB head office. Members of the team were doing admin tasks that they really shouldn’t have been doing. That wasn’t a failing: we’d simply reached one of those moments every business reaches from time to time. We’d expanded, there were new challenges, the team needed to focus their attentions elsewhere. 

So Tracey has joined us, she’s immediately picked up a whole range of admin for us and that has helped the existing members of the team to focus on what’s really important. It’s also given them some time to think – to stand back and look at the business. 

I’ve often talked on the blog about working on your business not in your business. A ‘not to do’ list helps you do that. Equally importantly, making sure all the members of your team have a ‘not to do’ list means they can sometimes work on their part of the business not – as Stephen Covey put it – constantly be ‘in the thick of thin things.’ 

And now, with exactly 13 weeks to go until we all abandon the office for Christmas, time for me to make a list…

It’s Fine to Fail


Every board in TAB UK has a proud record of failure. 

What do I mean by that? Simply that the vast majority of TAB members have – at some point in their business careers – failed. It may have been a new idea, a new direction for the company, an acquisition, a new market… 

It may even have been the whole company. 

Whatever it was, it failed. It hurt – and it probably cost a lot of money. 

But the authors of those ‘failures’ now sit around the TAB UK tables, successful by any conventional definition of the word. Why? Because they realised that it was fine to fail. They realised that failure was simply a learning experience – as Churchill famously said, ‘Success is not final, failure is not fatal: it is the courage to continue that counts.’ 

But we all know that lesson. Failure isn’t failure, it’s just a learning experience: we’ve all heard it before. 

So let’s try and widen the debate a little. Last week I read an article in City AM about young entrepreneurs – or, more correctly, potential entrepreneurs. 

It’s not just the proverbial policeman: there’s no question that entrepreneurs in the UK are getting younger. The traditional path that most of us followed – graduate, work your way up the corporate ladder and then have your light bulb moment – is becoming less relevant. 

Today it’s graduate, start a business (or don’t-even-bother-graduating, start a business). That ‘career path’ is becoming more and more common. And unsurprisingly, the UK is attracting record amounts of tech investment, especially from the US and Asia. 

But it could be even better.

The article in City AM quotes the Entrepreneurs Network, and the attitude of British 14 to 25 year olds to starting their own business. 

85% said they had thought about starting a business, had started one already or would be open to the idea. But more than two-thirds cited fear of failure as a barrier that would stop them moving forward with their entrepreneurial ambitions. 

Two-thirds? That is a depressingly high number by any measure. 

Now we all know that being an entrepreneur is hard. There are plenty of long hours, plenty of worries and – above all – the loneliness that comes with knowing that it’s you that makes the final decision. 

But would a single member of TAB UK change that? Would a single member of TAB anywhere in the world say, ‘I’ve had enough’ and go back to the corporate world? I very much doubt it. 

Because hard as being an entrepreneur is, it is also exhilarating, exciting, challenging and immensely rewarding. 

And that’s a message we need to spread. Maybe it’s because my two sons are now both within the age-range of that survey, but I increasingly find myself thinking that older entrepreneurs need to get out there and tell their story. As it says in the article: 

If more young people were aware of business owners in their own neighbourhoods, or if more entrepreneurs visited schools and colleges, the next generation could find themselves being inspired by examples that are closer to home. 

…And a key part of telling those stories will be saying, ‘This didn’t work. We tried it, we thought it would work, but we were wrong. But we learned from our mistakes and the second time we got it right.’ 

The problem is, our education system doesn’t encourage making mistakes. I see Dan and Rory approaching important exams – followed by very important exams – and the whole focus is ‘whatever you do, get the grades.’ Now of course I want my children to do well. All parents do. But I do worry that we have a 20th Century education system preparing our kids for a 21st Century business world. 

After all, the model for many start-ups is now not ‘ready, aim, fire’ but ‘ready, fire, aim.’ The vast majority of start-ups do not need a factory, plant and investment in machinery. Laptops, a collaborative working app and regular supplies of coffee will do just fine. 

The financial cost of getting it wrong is much less than it was – but it seems that the psychological cost is still the same. 

That, I think, is where companies like TAB UK – and our members – can make a real contribution. 

Let’s get out into the world and tell our stories of failure – especially to young people. Let’s make them aware that failure is very definitely not fatal. That it’s fine to fail – and that very often, failure is just a stepping stone on the road to success. Let’s make sure we give young entrepreneurs the ‘courage to continue…’ 

Welcome to the Fifth Generation


As most of you know, I’ve played the occasional round of golf over the years. So it is impossible for me to start anywhere other than the 18thgreen at Augusta as Tiger Woods rolled in the putt which gave him his 15thmajor, after a gap of 11 years. 

Tiger’s had his problems. We all know that. We all know that his behaviour has sometimes fallen short of certain standards. But leaving that aside, to come back from all the operations, the injuries and the headlines to win another major is an astonishing achievement. And he’s 43 – as many of us who are a similar age will testify, that’s the age at which your body doesn’t always want to co-operate…

So let me add my congratulations. What an example of dedication and a sheer, bloody-minded refusal to be beaten. 

On to business, and the blog on a Wednesday morning – on the simple grounds that Friday may find you with better things to do than read my thoughts on 5G, the ‘fifth generation’ of mobiles. 

Two weeks ago both South Korea and the US launched commercial 5G services. This should bring a ‘new wave’ of capability and connectivity for smartphone users, with Samsung claiming that its Galaxy S10 5Gwill offer speeds that are up to 20x faster than current phones. 

What will 5G do? 

What will it do? 5G will simply be faster. Users should get more data, get it faster and enjoy better and more stable connections. 

Quoted in a BBC article, Ed Barton, chief entertainment analyst at Ovum, said the shift from 4G to 5G would be significant. 1G brought voice, 2G gave us text, 3G images and photos and 4G enabled video. “We’re expecting the leap from 4G to 5G to be a much greater leap than ever before,” said Barton. 

The current 4G offers download speeds of around 20Mbps. That is enough to download a movie in HD in 30 minutes. 5G will offer download speeds of 500 to 1,500Mbps – so you will be downloading your Saturday night movie in around 25-30 seconds. 

That’s incredibly quick – clearly you cannot make a cup of tea in 30 seconds or nip to the kitchen for another can of beer – so providing you have a good connection, 5G will see everything becoming more or less instant. Which is fine in theory: there is just the thorny question of coverage. Or the lack of it…  

Will 5G really improve coverage? 

Possibly… Which areas do and do not get coverage is still very much a business decision made by the phone companies. You may feel – as I do – that a good broadband signal is now an integral part of life. If, for example, I stay in a hotel I am far more concerned about the broadband signal than how many channels the TV has. 

You may therefore feel that our Government shouldn’t stand any nonsense from the phone companies. But they do – and the phone companies will continue to weigh the cost of new towers against the potential revenue from users in that area. 

Businesses continue to suffer

There is no question that UK businesses – especially in rural areas – are being held back by poor 4G connectivity. While 83% of urban homes and offices have complete 4G coverage, rural premises get less than half that, with no coverage at all in some remote parts of the country. As every member of TAB York knows as they drive around North Yorkshire…

For me, the roll-out of 5G across the wholecountry is essential. Nearly everyone I speak to sees it as far more important than HS2. It would be wonderful to see one of the phone companies really champion rural areas – and seaside towns, which are now also suffering because of poor connectivity. 

Sadly, if past performance is any guide that’s not going to happen. And that’s a real shame – the PR benefits for any company that made a genuine commitment to genuinely giving the UK 100% coverage would be enormous. 

But let’s at least try and have the glass half full for the Easter weekend…

What will 5G  bring us? 

The most exciting answer to that question is, ‘we don’t know.’ For example, once your smartphone could process payments and was aware of your location, it gave rise to companies like Uber and Lyft. 

But you are not reading this for a pathetic answer like ‘I don’t know’ so let’s look into the crystal ball and come up with some 5G predictions. Although if you are in the UK, it may be a good idea to move to London, Edinburgh, Cardiff, Belfast, Birmingham or Manchester. These are the citiesthat are supposed to have 5G capability by the middle of this year…

Mapping and shopping 

5G is going to allow your phone to know even more about you – and as the AI algorithms become ever-more powerful, expect your shopping to become more and more personalised. Just walking past Next? There’s a notification on your phone, with a special offer, just for you. And the female side of TAB will be pleased to know that stick-thin models could become a thing of the past. 5G and augmented reality could allow the catwalk models to look exactly like you…

Driverless cars and smart cities

5G will undoubtedly speed up the arrival of driverless cars – and with every other lamppost acting as a base station those driverless cars are going to take in all the information they need from the smart cities they are driving through. Quite how those driverless cars will fare when the passenger wants to go into the desolate British countryside is another matter…

The cloud and security

Very clearly, 5G will see everything heading up to the ‘cloud.’ And that’s fine – being able to access everything you need wherever you are – apart from the countryside and the seaside, of course – is vital for business. But so is security, and 5G has understandably given rise to plenty of security fears, especially where the Chinese company Huaweiis concerned.

Like 3G and 4G before it, 5G is unquestionably going to change lives, businesses and industries. Five or six years from now I will be writing about a $100bn company that hasn’t been founded yet. Like Uber, it will no doubt cause a ‘crisis’ in one sector of the economy. But we all know the old saying: the Chinese word for ‘crisis’ is made up of two characters – danger and opportunity. 

Have a wonderful Easter. The blog will now revert to its traditional Friday, and will be back on May 3rd

What can Businesses Learn from the Vegan Sausage Roll?


What was the big story from the high street over Christmas? Marks and Spencer’s and Debenhams reporting disappointing trading and surely signposting more store closures this year? HMV going into administration – and now rumoured to be the latest chain to be acquired by Mike Ashley?

Or was it a vegan sausage roll?

Many of you will be familiar with Gregg’s, founded 80 years ago by John Gregg, headquartered in the North East and now the largest bakery chain in the UK. And, of course, home of the ‘bacon sandwich and a coffee for two quid’ special offer which, disappointingly, has now gone up to £2.10. (A friend told me, honestly…)

Gregg’s was famous for pies, pasties, sandwiches and everything you firmly resolved on December 31st would never touch your lips again.

What it wasn’t famous for was healthy eating but, following hot on the heels of the company opening a branch in Westminster, came news of the vegan sausage roll.

Let me confess here and now that I haven’t yet tried the new delicacy (“they’re flying out” according to my local shop) but what I have seen – and greatly admired – is the marketing and social media campaign that surrounded the launch. It’s small wonder that as M&S and Debenhams were reporting Christmas trading figures with long faces, Gregg’s were cheerfully announcing a 5.5% sales rise over the Christmas period.

Gregg’s launch of the vegan sausage roll has been called ‘a masterclass in public relations’ by industry magazine PR Week. It centred on whether a vegan product could be called a sausage roll, with the YouTube ad beautifully parodying an iPhone ad.

But it was Piers Morgan who supplied the rocket fuel for the campaign, rather predictably over-reacting and calling the company “PC-ravaged clowns.” Other celebrities reacted, there were apparent demonstrations against the rolls by Brexit supporters and an article in the Guardian suggesting that a vegan sausage represented ‘a chance for a divided nation to heal itself.’

Conspiracy theorists suggested that Gregg’s had orchestrated everything: the company smiled and said nothing. But there cannot be many people who haven’t now heard of the vegan sausage roll – or who don’t know where to buy it.

Interestingly it is not so long ago that Greggs were issuing a profit warning, after the ‘Beast from the East’ meant that many of its shops were unable to open. Another company having trouble around that time was KFC, after a change of logistic company meant that many of its shops serving fried chicken ran out of, er… chicken.

But in another example of a company bouncing back from adversity, KFC produced one of the best ad campaigns of the year by way of an apology. The company recognised that its apology needed to be sincere – but not serious. It duly rearranged the letters K-F-C (which I won’t do here, but which you can see in the link) in a campaign which won a series of awards and saw KFC nominated for ‘Brand of the Year’ at the Marketing Week awards.

So what lessons can we draw for our own businesses from these two examples?

1) Laugh at Yourself

First things first – a sense of humour is becoming increasingly important in your marketing messages. We are all dealing with a different demographic to that of even five years ago and – as the current political situation seems to be more depressing every day – people are increasingly responsive to something that will make them laugh.

2) Challenge the System

It is alright to challenge the established order. It seems to me that both the Gregg’s and the KFC campaigns tapped into an increasing feeling that the we don’t want to be told what to do. We no longer want to be told what is good for us or how we should react. As I’m writing this post the great and the good of the world are meeting in Davos, supposedly “to improve the state of the world.” Am I the only one who thinks it is all starting to look a little irrelevant to someone running an SME?

3) Don’t sit on the Fence

Lastly, it is increasingly acceptable to take a view in your marketing. Nike created a stir in the US last year with its ad featuring Colin Kaepernick, the former San Francisco 49ers quarterback who famously knelt during the national anthem to protest racial injustice. ‘Believe in something,’ said Nike’s ad, ‘Even if it means sacrificing everything.’

Unsurprisingly, the ad sparked plenty of controversy, with reaction split roughly 50/50 between favourable and unfavourable responses. But analysing the figures more closely suggested that Nike had got it right. 18-34 year olds – who are likely to be Nike customers – supported Kaepernick’s stance and supported Nike’s backing for it.

That, I think, will be an important and developing trend in all our advertising and marketing. Customers and clients will increasingly want to see that we have ethical and moral principles and that we are not afraid to state them.

As the famous saying has it, you cannot please all the people all the time and the days of trying to are drawing rapidly to a close.


By Ed Reid, TAB UK

Read more of Ed’s Blogs here:

The Importance of Cyber Security for Your Business

Leadership: The Key to Prosperity

Your Goals for 2019: But What if you Achieve Them!?

The Importance of Cyber-Security for Your Business


The strength of TAB UK: Defence and Attack

Good morning – and welcome to 2019. I hope you had a wonderful Christmas, that you have returned to work refreshed, re-focused and reinvigorated and, if it is not too late, a very Happy New Year to anyone I’ve not yet spoken to.

I’m writing this on Thursday, or – as it almost certainly should be labelled – Black Thursday. Ford are planning to slash thousands of jobs, Jaguar Land-Rover are going to make 5,000 people redundant and – in the least surprising headline of the year – Debenhams and M&S have reported poor trading figures for Christmas. The high street, apparently, had its ‘worst Christmas for a decade.’

In search of a rather more uplifting message to start the year, let’s leave the UK and head off to sunnier climes. Specifically, to Las Vegas which this week is hosting CES2019. CES stands for Consumer Electronics Show and this year (as it always does) it features some astonishing products: the Breadbot (a fresh loaf of bread every six minutes), the Foldimate (anyone with teenage children should simply watch the video and place an order) and a ‘smart toilet’ that talks to you.

Given that the smart toilet talks to you via the Alexa app and Alexa does have a previous reputation for broadcasting your conversations to your friends, I think we might pass on that one…

But much as I love fresh bread and the idea of my boys’ clothes being folded automatically, it is a rather more serious tech development that I’d like to talk about this morning.

The importance of a cyber-defence

A perennial theme of this blog has been the pace of technological developments. In 2019 they look set to go at an even faster pace – and while freshly baked bread and freshly pressed clothes might be something to look forward to, there are some rather more serious developments on the horizon…

One of the things writing and researching the blog has increasingly given me is an interest in tech and trends – and I’m delighted that former LastMinute CEO Helen Webb will be talking about ‘megatrends’ at our TAB Conference in May. So over Christmas – at least when Maison Reid was finally cleaned up after our ever-expanding Christmas Eve party – I read a lot of articles more or less entitled ‘Predictions for 2019.’

There was one prediction that struck me very forcibly – that 2019 could be the year when a piece of malware or ransomware takes down a FT-SE100 company.

Two years ago we were all worrying about the NotPetya ransomware attack, which caused millions of pounds worth of damage to countries and companies around the world. Two years on and you can be sure that the viruses, ransomware and the AI behind them are more sophisticated and more dangerous. So much so that security firm Gemalto made this prediction: that ‘an AI orchestrated attack will take down a FT-SE 100 company.’ This will apparently see a new generation of malware infect an organisation’s systems, gather information (presumably on customers, bank accounts and products) and then let loose a series of attacks that will ‘take down the company from the inside out.’

How will companies counter these AI attacks? With AI of their own. We are heading towards a world where it will not be man vs. machine, but machine vs. machine.

…Which, of course, is fine if you are a FT-SE100 companies with a ‘defence’ budget of millions. But no-one sitting around a TAB boardroom table is the boss of a FT-SE100 company. We are owners and directors of SMEs acutely conscious that if it can happen to the big boys, it can happen to us.

“Come with me if you want to live!”

That’s one of the reasons I see 2019 as a year when TAB UK will be more important than ever. Increasingly the problems brought to the TAB table will be about technology and the threats we might face: that they’ll be about defending your business as much as they’ll be about developing your business.

Fortunately TAB gives you the chance to learn from not only the six or seven other people around your table, it also gives you the chance to learn from every member in the UK. Rest assured that any advice and guidance on protecting our businesses will be swiftly and widely disseminated.

Right now it is difficult not to read the news and be depressed: the Brexit shambles, the continuing US/China trade war and – most crucially – no transfer budget at St James’ Park…

And yet I have never been more optimistic about a coming year. As I wrote in December, I am privileged to work with some hugely talented, hard-working and dedicated people. Working together through TAB, I am certain that we’ll all have a year to remember…


By Ed Reid, TAB UK Managing Director

Read more of Ed’s Blogs here:

Your Goals for 2019

How to Manage a Millennial

The Importance of Brand Perception